Warranty & Code of Ethics
When you need a repair or maintenance service for your vehicle, how can you be sure you're choosing a professional repair facility you can count on for excellent service, integrity, and dependability? One great way is to visit a Bumper to Bumper certified service center, such as Alexander's Auto Care. We represent the best of the best, offering you top quality parts and the reliability of ASE certified technicians.
Confidence Plus Warranty
In survey after survey, one of the most important things a customer wants from his or her professional installer is a warranty...in writing. That's what you'll find when you choose Alexander's Auto Care. Your automotive repair or other service is backed up by our Confidence Plus North American Warranty providing you assurance at home or on the road. Work is covered for 12-months/12,000-miles. That's confidence.
Code of Ethics
We subscribe to the following business practices:
- To perform high-quality repair at a fair price.
- To give the customer a price estimate for work to be performed.
- To use only proven high-quality merchandise.
- To employ the best skilled technicians obtainable.
- To furnish an itemized invoice. Replaced parts may be inspected upon request.
- To have a sense of personal obligation to each individual customer.
- To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.
- To furnish or post copies of any warranties covering parts or services.
- To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
- To follow state regulations.
- To notify the customer if appointments or completion promises cannot be kept.
- To exercise reasonable care for the customer's property while in our possession.
- To maintain a system for fair settlement of customer's concerns.